How do we
use your Data
Molyneux, use your personal data to
deliver services to you to send you information about properties and property
related services you may request of us or that we think will be of interest to
you. Also to collect information about
your identity, your current and past residency addresses, your right to live in
the UK and credit history to meet applicable laws.
Information about you is shared as
described in this Policy and we have undertaken to hold your personal data in
compliance with applicable laws.
Where we rely on your consent for
direct marketing purposes you can withdraw this consent at anytime.
What data is
collected and how is the data collected.
We collect and process personal data
about you when you interact with us and our websites and when you register with
us to receive our services. Other than
the personal data which you give us (which will usually include name, address,
telephone number, email address, date of birth, credit history, previous
In response to requests from us or
other parties to a transaction which you are participating in, information
which we collect directly from you includes:
information including internet protocol (IP) address used to connect your Computer
to the Internet, Browser Type and Version, Time Zone Setting, Browser Plug-In
Types and Versions, Operating System and Platform.
about your visit including the full uniform resource locators URL clickstream to through
and from our site (including date and time) pages you viewed or searched for,
page response times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks and mouse-overs), and
methods used to browse away from the page.
we receive information about you from third parties in particular
through enquiries and website visits
social media companies for example facebook
previous or current Landlords for the purposes of referencing
enquiry through property portals when you request further
information on a property or request information or contact from us
financial advisers, mortgage brokers, lenders and
solicitors/conveyancing agents through transactions relating to the service we
Other agents/companies as and when required for purposes
which will be disclosed
How do we
use the information
To fulfill a contract this
includes providing our services including processing information in connection
with a property sale or letting arrangement for the transfer of funds or to
third parties end of contract arrangements.
Communicating with you
As required by us to conduct our business
and pursue our respective legitimate interests, in particular:
we will each use your information to
provide services to you before we have a contract with you (for instance
sending potential buyers and tenants property details), and to respond to any
comments or complaints you may send us;
we monitor the use of our websites and
we use information you provide to
personalise our website, products or services.
we use information you provide to
investigate any complaints received from you or from others, about our services
or the properties which we deal with;
we use data in connection with legal
claims, compliance, regulatory and investigative purposes as necessary
(including disclosure of such information in connection with legal process or
and we use data of some individuals to
invite them to take part in market research;
Lawful basis of Processing
Molyneux processes your
information under the following:-
Performance of a Contract: where you enter
into a contract with Molyneux and we need to process your information as part
of this Contract.
Legitimate Interest: some information is
processed by Molyneux as part of its Legitimate interests which include: fraud,
risk assessment, due diligence, networking information security, suppressions
and managing opting out of communications, profiling, direct marketing,
monitoring, web analytics, cloud storage, acquisitions, updating customer
details, lettings, sales, financial services and other core products and
services provided by the Data Controller.
where we process information under consent we will seek your clear
consent prior to processing the data.
Where you give us consent:
§ we will send you direct marketing in
relation to our relevant products and services, or other products and services
provided by us, members of our group of companies and our partners such as:
§ Mortgage brokers we are partnered with for
mortgage services and advice
§ Solicitors and Conveyancing agents for
legal advice relating to your property and the services we offer
§ In response to requests by government or
law enforcement authorities conducting an investigation.
consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will always be able to withdraw that
consent, although we may have other legal grounds for processing your data for
other purposes, such as those set out above. In some cases, we are able to send
you direct marketing without your consent, where we rely on our legitimate
You have an absolute right to opt-out of direct marketing.by contacting us
using the details set out below on page 7.
Who will we share this data with, where and when?
We will share your personal data with companies in the same group of companies
as us for the purpose of providing a service to you and understanding your use
of our products and services.
may share your data with
Mortgage brokers we are
partnered with for mortgage services and advice
• Independent financial advisors for
advice relating to your property;
and conveyancing agents for legal advice relating to your property;
• Any other
named party to a signed contract, such as your landlord or tenant;
• Third parties
who provide services to the property for maintenance and repairs;
companies for surveying services required for the sale/purchase of your property;
companies where we are required to do so to adhere to a tenancy agreement;
companies to obtain references for letting a property;
• Block managers
where a let property is a leasehold property;
companies who conduct check ins and check outs; and
• Insurance and
warranty companies where you have decided to buy a product or service through
Personal data may be shared with government authorities and/or law enforcement
officials if required for the purposes above, if mandated by law or if required
for the legal protection of our legitimate interests in compliance with
Personal data will also be shared with third party service providers, who will
process it on behalf of Molyneux to help us run this website and also to
provide our services to you. Such third parties include providers of
identity checking, referencing, database management, and email communications.
In the event that we sell or integrate our business with another business, your
details will be disclosed to our advisers and any prospective purchaser’s
adviser and will be passed to the new owners of the business.
long will you retain my data?
Where we process personal data in
connection with performing a contract, we keep the data for
Molyneux - Estate Agency – 6
Molyneux – Property
Management/Lettings – 7 years
Molyneux Surveyors Ltd – 15 years
for completed cases and 6 months for cases not proceeded with.
Molyneux Money Matters Ltd – 25
years from the date of the first product sale (mortgages) or 7 years from
expiry of the latest product
When a sale of mortgage, protection or general insurance does not
proceed we retain the information for 2 years from the date the latest sale
folder was created.
Where we process personal data for marketing purposes or with your consent, we
process the data until you ask us to stop and for a short period after this (to
allow us to implement your requests). We also keep a record of the fact that
you have asked us not to send you direct marketing or to process your data
indefinitely so that we can respect your request in future.
How is the Data be stored
Your personal data is stored with
a cloud storage provider, website, back up, software and paper files. The data is always stored within the European
AND SIMILAR TECHNOLOGIES
What are they?
Cookies are small pieces of information sent by a web server to a web browser
which allows the server to uniquely identify the browser on each page.
Other tracking technologies are also used which are similar to cookies.
This can include pixel tags and tracking URLs.
technologies are together referred to in this Policy as “Cookies”.
The types of Cookies that we use on our website, and the purposes for which
they are used, are set out below:
• Strictly necessary cookies: These cookies are essential in
order to enable you to move around our website and use its features, such as
accessing secure areas of our site. Without these cookies, any services on our
website you wish to access cannot be provided.
• Analytical/performance cookies: These cookies collect
information about how you and other visitors use our site, for instance which
pages you go to most often, and if you get error messages from web pages. Our
website manager uses data from these cookies to help test designs and to ensure
a consistent look and feel is maintained on your visit to the website.
All information these cookies collect is aggregated. It is only used to improve
how a website works.
You can refuse the
the future collection of your data when visiting our website.
to our Privacy Notice
Any changes we may make to this policy in the future will be posted on our
What rights do I have?
You have the right to ask us for a copy of your personal data; to correct,
delete or restrict (stop any active) processing of your personal data.
In addition, you can
object to the processing of your personal data in some circumstances (in
particular, where we don’t have to process the data to meet a contractual or
other legal requirement, or where we are using the data for direct marketing).
These rights may be limited, for example if fulfilling your request would
reveal personal data about another person, or if you ask us to delete
information which we are required by law to keep or have compelling legitimate
interests in keeping.
To exercise any of these rights, you can get in touch with us using the details
set out below. If you have unresolved concerns, you have the right to complain
to the Information Commissioner’s Office.
How do I get in touch with you?
If you have any questions about this policy, or would like to opt out of direct
marketing, you can get in touch with us at our Head office Molyneux, Tudor
House, Chester Street, Mold, Flintshire. CH7 1EG